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Corporate Communication Training Course

Use the Telephone the Right Way!
Master today's key skills and strategies for effective telephone use.

Good common sense telephone techniques and old-fashion courtesyespecially in today's digital ageoften define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

Use the Telephone the Right Way! Business Training Course

With this training course you'll learn to:

Provide great service, turning phone calls into relationship builders
De-magnify conflict over the phone through sensitivity
Overcome the two root causes of poor telephone communication
Vary timing, tone and word choice to enhance caller comfort
"Check phone use attitude," follow the "two-ring rule" and more!
Apply voice mail etiquette that's also efficient

career track,pryor resources, business communications,effective communications Communications Library - 5 Volume Set

This new Communication Training Library allows you to improve your communication skills in a short period of time at a most reasonable price. The following new titles are included in the set: "Use the Telephone the Right Way", "Better Meeting Management for Better Communication", "Manage Your Time Better", "Feedback Skills for Supervisors" and "Communication Skills That Build Winning Relationships"

Product

CODE

Price

Order

Viewer's Guide

j1052b

$12.95

Use the Telephone the Right Way Video, Audio and Guide

j1052AV

$99.95

Communications Library - 5 Volume Set includes: Use the Telephone the Right Way, Better Meeting Management for Better Communication, Manage Your Time Better, Feedback Skills for Supervisors and Communication Skills That Build Winning Relationships

j1057S

$399.95