Customer Service Training The Exceptional Assistant Achieving respect as an indispensable secretary, administrative assistant, or support staff member Learn success skills the quick, proven way with the practical, hands-on ideas presented here. Become more productive, better organized, more valuable to your boss, and happier and more satisfied in your job. Create a more rewarding career with a few simple, but powerful steps. : | Product | CODE | Price | Order | | 6 audiocassettes and workbook | C11360A | $59.95 | | | Each additional audio workbook | C11360PG | $9.50 | | | 3-volume video set (1 hr. 30 min.) | C13430V | $99.95 | | |