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Professional Development Training

Professional Telephone Skills

Train everyone to project a positive image in each call they make or take

This program teaches you and your people everything you need to know about professional, polished telephone skills -- the kind that callers remember and respond to favorably. You'll gain proven strategies to turn every call -- even those that start off as complaints -- into a business-boosting contact.

Professional Development Training Course Highlights

How to build instant rapport with callers
8 steps for disarming hostile or abusive callers
Soothing a caller who's been misled

Product

CODE

Price

Order

Professional Telephone Skills (CD-ROM)

CPRY349

$79.95

Professional Telephone Skills
4-cassettes audio set (2 hrs. 42 min.)

C10330

$59.95

3-volume video set (3 hrs. 4 min.) Includes: 35-page workbook, 60 minutes of dramatic role-play vignettes, graphic reinforcement of teaching points, interactive exercises

C20760

$199.95

Each additional workbook

C30086

$9.50

Quantity:

Video facilitator's guide (253 pages) discontinued

C30111

$149.95