Customer Service Training Videos Power of Customer Service  Customer service comes from the inside of an individual. It comes from the desire to provide good service to everyone - whether they are a customer, co-worker, friend or relation.
Using the "three C's" of good customer service - Concern, Communication, and Competence, leading customer service expert Dr. Paul Timm brings to life the skills needed to enrich any customer service relationship. "To survive in the competitive market place of the nineties we must treat customers like they are members of our family. A positive customer relationship is the key at any level of any organization.," says Dr. Timm. This program comes complete with video, audiocassette and 39 page book. Video available in NTSC or PAL. 45 minutes.  Also Available in Spanish
El Poder de la Atencion al Cliente Video, Audio and Book totally redone in Spanish. Completo con video, audiocassette y el libro. Disponsible en NTSC y PAL. | Product | CODE | Price | Order | | Power of Customer Service - Audio, video and book (45 min.) | j1002AV | $99.95 | | | Additional Workbooks | j1002B | $12.95 | | | Additional Audios | j1002A | $12.95 | | | El Poder de la Atencion al Cliente - Audio, video and book (60 min). | j1002SAV | $99.95 | | | Additional Workbooks (Spanish) | j1002SB | $12.95 | | | Additional Audios (Spanish) | j1002SA | $12.95 | | | 
