Conflict Management Training Courses, Deal with Difficult People, Anger Management Training Courses on Video

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Conflict Management Training Videos

How to Deal With Difficult People

Solve your people problems once and for all

This program takes a long, hard and often lighthearted look at what you can do to deal with the people who seem to delight in making your life miserable. Learn to co-exist with all kinds of difficult people -- from know-it-alls to bullies, backstabbers and more -- and free yourself from their grip.

Program Highlights

The best comeback to a biting or sarcastic remark
What to do when someone starts yelling or threatens you
The one mistake people make that's guaranteed to escalate conflict
What to do when your "difficult person" is your boss
When to call in a third party to resolve a stalemate
How to know when YOU are the difficult one

Product

CODE

Price

Order

4 audiocassettes (3 hrs. 26 min.)

C10015

$59.95

3-volume video set (4 hrs. 38 min.) Includes: 34-page workbook Video Contents

C20379

$199.95

Each additional video workbook

C30049

$ 9.50

Quantity:

Video Contents

Volume l - The ball's in your court: 4 options you always have when dealing with problem people. Four elements for successfully dealling with difficult people, "The Window": a close up look at various personality styles and what each one reveals about a person's strengths, weaknesses, intent and behaviors. Task-oriented: aggressive vs. passive - the difficult personality 'types' you'll meet, Communication techniques for developing common ground, so you can get in sync with a difficult person... and get along better, "Pacing" a difficult person using your body posture, facial expressions and the bolume and tone of your voice, "Backtracking" and indispensable technique for dealing wit problem people, The "communication zone" - a game to move you from conflict to cooperation.

Volume ll - Meet and Master These Difficult People: The Ruler Quadrant - Tanks, Guarding Against verbal attacks, Snipers: specific responses to help you handle inappropriate sarcasm, Know-it-alls: appealing to their desire for control of information, The Entertainer Quadrant - Think-They-Know-It-Alls: Heading off "bad information" tactfully, Grenades: How to avoid pulling their pins. The Relater Quadrant - Maybe People: How to get them to make a commitment -- and stick to it, Yes People: What to do when they make a promise you suspect they won't keep, Nothing People: Tips for drawing them out and making them talk. The Analytic Quadrant: Complainers: Listening for the real problem behind their whining, No People: positive techniques for dealing with negativity, Ten action steps for dealing with a difficult person

Volume lll - Meet and Master These Difficult People: Slugs - They've "quit" their jobs but keep coming to work, Silent Snipers - They roll their eyes make faces during meetings and quietly attack you behind your back. Gossips - Available in two varieties. Malicious Gossips cut you down to make themselves look better, and Innocent Gossips are just looking for a way to connect with you. Saboteurs - They "assassinate" your work when you're not looking. Informants - these people give the "Tanks" the fuel to run right over you, Terrorists - they throw temper tantrums. Accuse everyone. Then they disappear and refuse to talk about it rationally. Liars - the name says it all. You'll also learn to feel more comfortable being honest with others on sensitve topics. Gentle confrontation - how to stand up to a difficult person without making things worse. Ways you cope with difficult people; the mechanism of stress and how it affects your personal and professional lives.