Bizhotline provides business sales training, project management,finace, stress management, and speed reading training

BizHotline Homepage
Think Creatively
Motivate-Perform
Increase Assert.
Balance Life
Time Mgmt.
Managing Info
Phone Skills
Power Talking
Profess. Image
Receptionist
Beyond Secretary
Confidence etc
Organize Files
Management. Skills
Decision-Making
Problem Solving
Delegation
Goal Setting
Leading the Way
Motivation
Ultimate Success
Creativity & Innovation

Professional Development Training Directory > Management Skills Assertiveness Training Delegation Leadership Development Motivation Training Course Category >

Professional Development Training

How to Be an Outstanding Receptionist

How to bo an Outstanding Receptionist Ways your receptionists can become active ambassadors for your organization

This three-volume video program is packed with skills your receptionists need to face challenges confidently and maintain composure amidst chaos.

They will learn to manage their time better, handle conflicts with tact and poise, and present a first impression people remember -- and respect.

Professional Development Training Highlights

Creating a "halo effect" that wins people over right from the start
Ways to build rapport quickly and easily with strangers
The power of positive phrasing (how to say "no" with a "yes")
Screening calls to get the information you need, without upsetting the caller
The 8 parts of efficient message taking
The LEAPS system for dealing with difficult callers
Your #1 shield against stress

Product

CODE

Price

Order

3-volume video set (2 hrs. 38 min.) Includes: 29-page workbook, 24 minutes of dramatic role-play vignettes, graphic reinforcement of teaching points, interactive exercises discontinued

C20706

$199.95

Each additional workbook discontinued

C30085

$9.50