Customer Service Training Developing a Customer Retention Program  How to increase repeat business and build customer loyalty
Today, good customer service isn't enough. You have to go the extra mile. You have to make your customers look for you -- and choose you -- time after time. This program shows you how to build the emotional partnerships with your customers that lead to lifetime loyalty. Implement the step-by-step customer retention approach this program offers throughout your organization -- and watch your sales rise and your defections drop. Developing a Customer Retention Program Training Course Program Highlights - 7 specific ways to learn how customers really feel about your organization
- A 3-step process for determining the true cost of losing a customer
- Tracking "exiting" customers: why they're leaving, and what you can do to turn them around
- Handling repairs, complaints and refunds in a way that actually builds business
| Product | CODE | Price | Order | | 4 audiocassettes (3 hrs. 53 min.) Includes: 32-page workbook | C10281 | $59.95 | | | 4-volume video set (3 hrs. 36 min.) Includes: 32-page workbook, 20 minutes of dramatic role-play vignettes, interviews with content experts, graphic reinforcement of teaching points, interactive exercises | C20593 | $199.95 | | | Each additional workbook | C30081 | $ 9.50 | | | 
